The Motor Ombudsman has recorded shut to 1 million contacts from customers and companies for the reason that introduction of the Various Dispute Decision (ADR) Rules in 2015.
The milestone coincides with the tenth anniversary of the laws, which got here into power on July 9, 2015 to offer a proper framework for resolving disputes pretty and effectively with out the necessity for authorized proceedings.
Over the previous decade, The Motor Ombudsman has obtained greater than 955,000 contacts and dealt with round 150,000 particular person circumstances.
Nearly all of complaints have associated to used automotive purchases, service and restore work and considerations round guarantee protection and readability.
Initially launched as Motor Codes, the ADR physique was among the many first within the automotive sector to be accredited by the Chartered Buying and selling Requirements Institute (CTSI).
It developed into The Motor Ombudsman in 2016, turning into the UK’s first and solely ombudsman devoted to the motor business.
The Motor Ombudsman offers a free, neutral ADR service to assist customers and companies settle disputes and keep away from time-consuming or expensive authorized motion.
It now works with greater than 7,500 accredited companies throughout the UK, together with unbiased and franchised sellers, almost 50 automobile producers and shut to twenty guarantee suppliers.
Invoice Fennell, managing director and chief ombudsman at The Motor Ombudsman, mentioned: “Since their inception, the ADR rules have created a framework that helps transparency and equity.
“As we strategy the milestone of 1 million contacts, it’s clear extra customers and companies are recognising the advantages of resolving disputes by way of ADR.
“Trying forward, we count on the ADR panorama to proceed evolving.
“Developments comparable to AI, electrical automobiles and the Digital Markets, Competitors and Shoppers Act will form how we function and help the motor business within the years to return.”
