Extra UK motorists are turning to digital self-service when interacting with aftersales departments, in keeping with the newest H1 2025 knowledge from Tjekvik.
The corporate recorded 1.37 million self-service interactions within the first six months of the 12 months, up 12% on the identical interval in 2024.
The corporate mentioned the continued progress displays rising client demand for sooner and extra versatile check-in experiences when reserving in for servicing, repairs or MOTs.
At dealerships the place digital instruments had been supplied, 57% of consumers opted to test in remotely earlier than arrival.
An additional 26% used Tjekvik’s in-dealer kiosks, lowering time spent in queues and dashing up service processes.
Digital options are additionally boosting seller profitability.
Greater than 120,000 value-add services had been offered through Tjekvik platforms in H1, a 6% enhance on final 12 months. The ensuing income topped £4.7 million, up 7% year-on-year.
Lubricants and components made up 22% of upsell objects, with air con re-gas providers accounting for 17% and normal air conditioning providers 10%.
Greater than 55,000 service plan enquiries had been logged, whereas automobile valuation requests rose 21% to over 70,000.
Christian Mark, chief government and co-founder of Tjekvik, mentioned: “Our half-year outcomes spotlight how self-service is reshaping the best way clients interact with aftersales departments, saving them time whereas boosting profitability for our seller companions.”
Tjekvik’s UK footprint has grown in H1 2025, with extra seller teams adopting its check-in and check-out options to streamline operations and enhance buyer satisfaction.
