Some Multi-Model Dealerships….. | BMW MOA

3 months and 5 days after the preliminary 18k service on my 2023 R1250 R on August 28, the supplier lastly acquired the fork oil modified within the fork tubes 2 days in the past. The fiasco began when they didn’t have the right instruments to do the job in August. My first thought was why does BMW Motorrad entrust gross sales and repair to a dealership that doesn’t have the basic instruments essential to service a BMW bike? That’s a rhetorical query, I do know.

7 weeks after the preliminary 18k service (on October 22), after they had the “magical” instruments, they ended up stripping the onerous plastic socket used to take away the highest fork tube bolts, together with the corners of 1 bolt, with out having the ability to take away the bolt (appears they had been solely going to open the fork tubes with out eradicating them and siphon out the oil). The brand new substitute instruments arrived mid-November and “hypothetically” they eliminated the fork tubes to finish the job, 2 days in the past on December 3.

Apparently, BMW Motorrad had a FB submit the day earlier than my service appointment that requested homeowners a few 2025 “stat”. I replied that my stat was the three months plus I had been ready to have the fork oil modified on my 2023 R1250 R and that hopefully it will lastly be accomplished the following day. They responded and requested me to DM them with the VIN # and my telephone #. I did so and talked about the dealership. An individual from BMW Motorrad Company despatched me an e mail and known as me the day after my service and left a message that that they had contacted the supplier they usually understood the service had been accomplished. The caller invited me to name him again if I had additional questions or issues. I first despatched him an e mail yesterday with some feedback and a timeline. After I known as this afternoon, it was clear he’d not learn the e-mail and that he was completely happy to have the ability to wash his palms clear of the matter. I thanked him for accepting by name and listening to my issues for two minutes. I suppose I shouldn’t be stunned since their major buyer is definitely the supplier; I’m solely the top person.

What was the phrase from the late-night advertising and marketing man named Billy? “However wait, there’s extra”! Have a look at the hooked up photograph of the handlebars with the clamping blocks on the fork bridge. This photograph (after my correction) reveals the gaps between the bottom of the clamping blocks and the highest of the fork bridge on the rear facet. I feel most all mechanically inclined homeowners know you tighten down the entrance/ahead bolts first such that the bottom of the clamping blocks and prime of fork bridge come collectively. And then you definitely end tightening the rear bolts and torque to 19 Nm. Using the bike 1.5 miles dwelling it appeared the handlebars and mirrors had been misplaced. After I acquired dwelling, I inspected. On the left rear facet there was no hole, the bottom of the clamping block and the highest of the fork bridge had been joined. And on the suitable rear facet there was a smaller than regular hole. Appears the bolts had been randomly tightened. I began to unloosen the left rear bolt, which didn’t seem to have been torqued, to appropriate the issue, and once I did the clamping block on the left entrance bolt location simply flopped up and down a millimeter or two. That bolt had by no means been tightened down all the way in which on the outset, presumably as a result of the left rear bolt had been tightened all the way in which to the purpose of becoming a member of the clamping block to the fork bridge. Scary. And the technician is meant to be licensed?