JPJ removes every day restrict to queue numbers, says all prospects to be served throughout working hours

The highway transport division (JPJ) has introduced that there isn’t any longer a every day restrict to the queue numbers issued in any respect its places of work throughout the nation. The transfer to difficulty limitless queue numbers all through working hours, which started on January 13, comes following suggestions from prospects, who complained about queue numbers working out at service counters even when working hours stay, the Malay Mail studies.

Based on JPJ director-general Datuk Aedy Fadly Ramli, the earlier cap on queue tickets was not as a consequence of counters closing early, however quite as a result of every day queue limits have been set based mostly on the precise operational capability.

“The earlier queue limits have been decided based on human assets, service time, and the kind of transactions that require bodily checks and verification. The aim was to make sure that each buyer receiving a quantity might be served correctly inside the working hours with out compromising service high quality,” he stated in a press release.

He stated that the JPJeQ system issued 9.3 million queue numbers final 12 months, averaging about 39,000 numbers per day nationwide. This, he stated, mirrored excessive buyer attendance and vital reliance on bodily counter providers.

Nonetheless, he acknowledged the adverse perceptions that arose when late-arriving prospects may now not acquire a queue quantity, regardless that counters have been nonetheless open. “JPJ recognises public considerations. Subsequently, we’ve determined to enhance the present strategy in order that no buyer feels denied their proper to obtain providers,” he defined.

Aedy Fadly stated that that each one prospects arriving inside working hours are entitled to a queue quantity and subsequent service, with the JPJeQ system nonetheless getting used to handle buyer circulate extra effectively. All JPJ places of work will implement limitless queue numbers all through working hours, that are from 7.45 am to five.30 pm on Monday and Friday, and from 8.00 am to 4.30 pm from Tuesday to Thursday.

He stated that to make sure clean implementation of the brand new course of, JPJ has strengthened inner administration, together with employees deployment throughout peak hours, optimising counter workflows, steady monitoring by state and department workplace administration, and improved coordination between departments.

“JPJ’s place is evident and agency. All counters should function absolutely based on the set hours, besides in unavoidable technical or security conditions. Any unjustified counter closures aren’t permitted,” he acknowledged. He added that JPJ is not going to compromise on negligence or non-compliance that impacts prospects, and administrative or disciplinary motion will likely be taken if investigations discover weaknesses or lapses in counter administration.

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