Pinewood.AI is rolling out a Chat GPT-powered “digital concierge” to be used by its dealership shoppers throughout the UK.
Automotive Intelligence Chat (AI Chat) may help with 24 hour help on areas like reserving companies, take a look at drives and extra.
The brand new service has been solely skilled on automotive information, which Pinewood.AI mentioned ensures it stays targeted on car-related inquiries.
The service has been designed with “enterprise-grade safety to safeguard clients’ info whereas delivering help”.
Kim Costello, world chief advertising and marketing officer at Pinewood.AI, mentioned: “AI Chat acts similar to a gross sales rep, in that it grasps nuances and imperfect phrasing to get your clients the response they want, whereas asking questions effortlessly.
“It chats naturally while not having to repeat context, and it learns from previous conversations to ship essentially the most related and useful responses.”
Costello mentioned AI Chat can adapt to solutions to match clients’ wants towards a dealership’s sources, whereas it additionally has the flexibility to scrape the web to analyise particular automative information to offer correct responses.
She added: “The suggestions from piloting was past what we might have ever anticipated, with sellers explaining that the instrument has helped stroll clients step-by-step from their area to their dealership.”
AI Chat has the flexibility to rank and rating leads, giving deeper insights into what clients need, whereas Google Analytics integration tracks buyer interactions and measures efficiency.
Pinewood.AI confirmed that 48% of conversations with clients on AI Chat occur exterior of dealership working hours and indicated {that a} third of chats result in stock and sales-related queries.
